POLICIES

CS Clearance Store — last updated July 2026

1. refunds & returns

each CS piece is a limited edition of five, made to order and numbered. because of this we do not accept returns or exchanges for change of mind. all sales are final.

manufacturing defects only. if your piece arrives with a defect attributable to manufacture (not transit damage or normal wear), email info@clearancestore.cc within 14 days of delivery with:

• your order confirmation · • your registered email · • clear photos of the defect · • a brief description

we will assess the claim and, where a defect is confirmed, offer a repair, replacement (if a piece is available), or refund at our discretion. refunds are issued to the original payment method within 10 business days of approval.

transit damage must be reported to the carrier and to us within 48 hours of delivery. retain all original packaging — it is required for any carrier claim.

2. shipping

we ship worldwide via insured, tracked courier with signature on delivery required.

dispatch: all pieces are made to order. once your piece is complete you will receive a personal update and your tracking number by email. you are welcome to enquire at any time for a progress update at info@clearancestore.cc.

delivery: timelines vary by destination and are provided at the point of dispatch. international delivery is subject to customs clearance, which is outside our control.

import duties & taxes are the buyer’s sole responsibility. CS Clearance Store does not pre-pay duties and accepts no liability for customs charges, delays, or seizures.

address accuracy: ensure your shipping address is correct before completing payment. we cannot redirect parcels once dispatched. any re-delivery or return costs arising from an incorrect address are the buyer’s responsibility.

3. resale & transfer

ownership of CS pieces can be transferred between registered members using the in-platform transfer system. CS takes no commission on peer-to-peer resales.

the seller is responsible for: accurately representing the piece and its condition; initiating the transfer correctly via Account → Transfer; and sharing the one-time transfer code with the buyer.

the buyer is responsible for: verifying the username of the seller; entering the transfer code via Account → Receive; and completing payment to the seller via an agreed method outside the platform.

transfers are irreversible. once a transfer code is accepted, ownership passes permanently. CS cannot reverse a completed transfer.

for off-platform authentication (private sales, auctions), the original buyer may provide the registry-update code that shipped with the piece. ownership disputes must be raised with CS within 30 days of the contested transfer.

4. intellectual property

all CS brand elements — name, monogram, logotype, the hand-drawn aesthetic, piece designs, photography, and all site content — are the intellectual property of CS and may not be reproduced, distributed, or used without prior written permission.

piece ownership does not grant any licence to reproduce the design. you own the physical piece; CS retains all rights to the design itself.

5. complaints

we take complaints seriously. the process is:

step 1 — email us at info@clearancestore.cc with full details. we aim to respond within 2 business days.

step 2 — escalation. if your complaint is unresolved after 14 days, reply to your original thread marked “ESCALATION” and it will be reviewed by a senior team member within a further 5 business days.